The primary responsibility of NetApp Certified Storage Associates is to provide Tier 3 support for NetApp products. They must also offer email and phone support and escalate issues when necessary. The associate must manage system configurations and solutions. They should be able to monitor the full lifecycles of storage area network (SAN) administration, architecture, and support.
The NetApp Certified Storage Associates should provide technical support relating to SAN infrastructure modification. They must manage the implementation of updates and documenting them. The associate must have a proper understanding of new technologies and architecting solutions. The day-to-day responsibility includes data storage tasks, such as management, zoning, provisioning, troubleshooting and debugging. The professional must be capable to use management tools to discover, monitor, provision, and report on the storage infrastructure. They should analyze complex problems and developing solutions for them.
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